Terms and conditions of visit

The Stedelijk Museum Breda Foundation, hereinafter referred to as ‘the museum’, will do everything within its power to ensure that visits to the museum complex and to the exhibitions and activities organised by the museum proceed in accordance with the visitor’s wishes. The Stedelijk Museum Breda will make every effort to minimise any inconvenience or discomfort for visitors, as well as to ensure their safety as far as possible.

Article 1 – General provisions: definitions
Article 1.1
The terms ‘the museum complex’ and ‘Stedelijk Museum Breda’ refer to the organisation that manages and operates the museum building, including, but not limited to, the staff and security personnel authorised to act on behalf of this organisation.

Article 1.2
The term ‘the museum complex’ refers to the entirety of spaces (built and unbuilt) falling under the legal or managerial authority of the management, including, but not limited to, exhibition halls, the auditorium and meeting rooms, the reception and foyers, the museum café and shop, the patio, outdoor areas, storage areas and any annexes.

Article 1.3
The term ‘visitor’ refers to any person who, in any way, whether directly or indirectly, enters into an agreement with the museum for the purpose of entering the museum complex and/or visiting an exhibition or attending an activity organised by the museum for the general public, both during and outside regular opening hours.

Article 1.4
These general terms and conditions of visit apply to every agreement between the museum and a visitor. The terms and conditions also apply to special activities outside regular opening hours and/or aimed at visitors other than regular visitors, such as in the case of room hire, catering services and the like.

Article 1.5
The applicability of these terms and conditions of visit does not affect the possible applicability of other (contractual) terms and conditions and/or regulations of the museum.

Article 2 – Ticket sales, offers and prices

Article 2.1
All price quotations, announcements or other information provided by the museum have been compiled with due care. Should, nevertheless, an error inadvertently occur in the information, no rights may be derived from it by third parties. The museum will rectify any error as soon as possible. The museum is not liable by operation of law for errors attributable to the wilful misconduct, fault or negligence of third parties.

Article 2.2
Visitors must hold a valid admission ticket whilst on the museum premises. They are obliged at all times, upon request, to show their admission ticket and any card or voucher entitling them to a discount on the admission price to staff and security personnel who are clearly identifiable as such.

Article 2.3
The prospective visitor is not entitled to a refund of the admission fee or any other compensation in the event of the loss or theft of the admission ticket before entering the museum complex. If a prospective visitor does not make use of the pre-purchased admission ticket, this is at the visitor’s own expense and risk; this also applies if the admission ticket is only valid for a specific time and/or date. Once purchased, an admission ticket cannot be exchanged. Nor will the admission fee be refunded. However, the admission fee paid may be refunded if circumstances beyond the purchaser’s control make a visit to the museum impossible, at the discretion of
the management, and without prejudice to the provisions of Article 2.5.

Article 2.4
A prospective visitor may be denied entry to the museum complex if it transpires that the admission ticket, discount card or voucher was not obtained from the museum or from an organisation authorised by the museum for that purpose.

Article 2.5
The museum shall refund the admission fee actually paid by the visitor and any demonstrable travel expenses only if the visitor is required to leave the museum complex prematurely due to an unannounced emergency response drill (Article 23 of the Working Conditions Act), as well as in the event of an actual emergency resulting in the complete or partial evacuation of the museum complex. This article shall come into effect if, in the event of a drill or emergency, the visitor is no longer permitted to re-enter the museum complex and cannot reasonably complete their visit.

Article 3 – Stay in the museum complex
Article 3.1
During their stay in the museum complex, visitors must behave in accordance with public order, public decency and the rules of propriety applicable to the nature of the activity being visited. Visitors are also obliged to follow immediately any directions and instructions given by staff and security personnel who are clearly identifiable as such.
If, in the reasonable opinion of a museum staff member or security guard, who must be recognisable as such, the visitor acts in any way contrary to these standards, directions or instructions, the visitor may be denied further access to the museum complex, without the visitor having any right to reimbursement of the cost of the admission ticket or any other costs incurred.

Article 3.2
Parents or carers of children are at all times responsible for, and liable for, the behaviour of the children in their care. Teachers and group leaders are responsible for, and liable for, the behaviour of the members of the groups they are leading.

Article 3.3
Visitors are prohibited from acting in contravention of applicable laws and regulations within the museum complex. Without prejudice to the provisions of these terms and conditions, instructions from authorised persons must be followed strictly and without delay at all times. The following is prohibited:
a. offering goods of any kind for sale to third parties, or providing them free of charge;
b. deliberately and for a prolonged period obstructing the path of other visitors or obstructing their view of exhibited objects;

c. to disturb other visitors, including, but not limited to, through the use of mobile phones or other sources of noise; the use of such equipment may be expressly permitted by the museum in certain areas;
d. bringing pets or domestic animals, unless these are explicitly permitted in certain areas or in the case of guide dogs (for the blind) accompanying a visitor with an identification pass;
e. smoking within the museum complex, including the patio;
f. bringing food and drink into the museum complex;
g. to bring dangerous objects or substances, in the opinion of a museum employee who is recognisable as such, including, but not limited to, walking sticks, umbrellas or large bags; these may be left at a location designated by the museum;
h. to use wheelchairs, prams and pushchairs in enclosed areas designated for this purpose by the museum, other than those made available by the museum;

i. Touching exhibited objects and exhibition materials, unless this is expressly permitted. Parents or carers of children must strictly ensure that the children in their care do not touch the exhibited objects or exhibition materials. Young children must be held by the hand or transported in a pushchair; similarly, teachers and group leaders must ensure that the members of their group do not touch the exhibited objects or exhibition materials.

Article 3.4
In exceptional circumstances where the general safety of persons or the collection reasonably so requires, a museum member of staff may request to inspect the visitor’s hand luggage or other personal belongings. If deemed necessary, a museum security officer may also ask the visitor to cooperate with a security search upon entering or leaving the museum complex.
Article 3.5
Unless prior written permission has been obtained from the museum management, visitors are prohibited from taking photographs or making film recordings using lamps, flash equipment or tripods. The museum may, however, designate areas in which there is a general ban on taking photographs or making film and video recordings. Furthermore, unless prior written permission has been obtained from the museum management, it is prohibited to publish or reproduce photographs, videos or films, for any purpose, in any manner and using any medium whatsoever, including all electronic media.

Article 3.6
The museum may deny a visitor who, during one or more previous visits to a Dutch museum complex, has deliberately damaged an object, or otherwise gives cause to fear damage, access to the museum complex permanently or for a specified period; in any event, the museum may subject this visitor, during all his
visits, to the measures referred to in Article 3.4 of these terms and conditions of visit. The decision to deny access must be communicated to the visitor without delay, stating the reasons, if possible in writing.

Article 4 – Complaints and Claims
Article 4.1
The museum shall do everything in its power to ensure that visits to the museum complex or to exhibitions and activities organised by the museum proceed in accordance with the published programme; this includes the obligation to inform the public as fully as possible regarding the total, partial or early closure of the museum complex and/or exhibitions organised by the museum. Furthermore, the museum shall inform the potential public of any disruptive maintenance work, refurbishments or the (re)arrangement of spaces. The visitor may never derive any right to compensation from this.

Article 4.2
No claim for a refund or complaint may be made in respect of the following complaints and circumstances, which are beyond the museum’s control, and which therefore shall under no circumstances give rise to any obligation on the part of the museum to pay compensation to the visitor:
a. complaints relating to the unavailability of items from the museum’s permanent collection;
b. complaints relating to the partial closure of the museum complex, including, but not limited to, partial closure resulting from the setting up or dismantling of exhibitions;
c. complaints and circumstances relating to nuisance or inconvenience caused by other visitors, including, but not limited to, noise nuisance, inappropriate behaviour, theft and harassment;
d. complaints and circumstances relating to nuisance or inconvenience caused by maintenance work, including, but not limited to, renovation or the (re)furnishing of rooms;
e. complaints and circumstances relating to nuisance or inconvenience caused by the malfunctioning of facilities within the museum complex.

Article 4.3
Complaints and claims for reimbursement relating to the agreement between the museum and the visitor must be submitted to the museum in writing within six weeks of the visit taking place. Complaints and claims submitted after this deadline will not be considered.
Article 4.4
The museum will investigate the complaint and respond in writing within 30 days of receipt. If the investigation has not yet been completed by then, the complainant will be informed of this, along with the expected date by which it will be completed.
Article 4.5
Visitors may submit complaints, claims and suggestions for improvement by email or in writing via the museum’s general contact address.

Article 5 – Liability of the museum
Article 5.1
Visitors’ stay within the museum complex is at their own expense and risk.

Article 5.2
The museum shall only be liable for material damage and/or consequential damage suffered by the visitor or for injury caused to the visitor that is the direct and exclusive result of wilful misconduct or gross negligence on the part of the museum, on the understanding that only such damage for which the museum is insured, or should reasonably and equitably have been insured, shall be eligible for compensation. The museum shall never be liable for damage arising as a result of quotations, notices or other forms of information provided to the visitor by the museum and/or third parties, except where and insofar as such damage is the direct result of wilful misconduct or gross negligence on the part of the museum and/or its staff.
Article 5.3
The museum shall never be liable for damage caused to the visitor’s vehicles, except where and to the extent that the damage occurred on or within the museum complex and such damage is the direct result of wilful misconduct or gross negligence on the part of the museum and/or its staff.
Article 5.4
If the museum accepts goods into its custody or if goods are deposited, stored and/or left behind in any manner whatsoever, in any place whatsoever, by any person whatsoever, without the museum stipulating any remuneration for this, the museum shall never be liable for damage to or in connection with goods arising in any manner whatsoever, unless the museum has caused damage intentionally, or the damage is the result of gross negligence on the part of the museum.

Article 5.5
The museum’s total liability shall at all times be limited to compensation for direct loss or damage and shall in no event exceed the amount for which the museum is insured or could reasonably have been insured.
Article 5.6
Even in the event of damage resulting from death or personal injury, the museum’s total liability shall in no event exceed the damage against which the museum is insured or could reasonably and equitably have been insured.
Article 5.7
The museum’s liability for indirect damage, including consequential damage, loss of profit or wages, lost savings, etc., is excluded. Liability for damage resulting from the actions of third parties, including but not limited to other visitors, is also excluded. The museum’s liability for damage resulting from failure to follow instructions given by the museum and its officers and/or staff is likewise excluded.

Article 6 – Force majeure
Article 6.1
The museum shall in no circumstances be liable for any loss or damage suffered by the visitor arising from force majeure. Force majeure is defined as any unforeseeable circumstance that hinders the museum’s performance of the agreement to such an extent that, temporarily or permanently, the performance of the agreement becomes impossible or unduly difficult, including, but not limited to, strikes, illness, fire, disruptions at the museum, intervention by the police and/or fire brigade, transport problems, weather conditions, violence, riots or civil unrest. Force majeure shall also be understood to mean such unforeseeable circumstances affecting persons and/or services and/or institutions of which the museum makes use in the performance of the visitor agreement, as well as anything that constitutes force majeure or a suspensive or resolutive condition for the aforementioned parties, and any attributable failure on the part of the aforementioned parties.

Article 7 – Visitors’ Liability
Article 7.1
Visitors to the museum complex are liable to the museum for all damage they cause, whether or not resulting from a failure to comply with these terms and conditions of visit. Visitors shall indemnify the museum against any claims from third parties in this regard.

Article 7.2
Parents or guardians of children are at all times responsible and liable for the behaviour of, and any damage caused by, the minors in their care. Teachers and group supervisors are jointly responsible and liable for the behaviour of, and damage caused by, the group members in their care, without prejudice to the personal liability of these group members themselves. The aforementioned parents, supervisors, teachers, etc., shall indemnify the museum against any claims from third parties in this regard.
Article 7.3
Organisations, companies, etc. that organise or arrange for meetings and/or parties to be held in the museum complex are at all times responsible and liable for the behaviour of, and damage caused by, their guests, without prejudice to the guests’ own liability. The aforementioned organisations, companies, etc. indemnify the museum against any claims from third parties in this regard.

Article 8 – Processing of personal data
Article 8.1
The museum refers visitors to the privacy statement published on its website for information regarding the processing of personal data and, for example, the related rights of data subjects.
Article 8.2
Visitors’ personal data is processed in accordance with the GDPR. This involves the following:

In connection with the performance of the agreement relating to visits to the museum and museum complex, the museum processes the necessary visitor data. Where parts of this process are carried out by a third party involving the processing of personal data, a
data processing agreement has been concluded with that third party where required. The personal data in question is retained for as long as required by law, including due to the statutory retention obligation for tax purposes. The museum processes the personal data of individuals who cause damage to the museum complex or the collection, as referred to in Article 3.6 of these terms and conditions, as well as those who breach the terms and conditions of visit. The museum maintains a record containing the details of visitors appearing on this list in order to deny them access. This record is used solely internally, within the museum itself, and is not disclosed to third parties. The museum processes the personal data of complainants as referred to in Article 4.3 of these terms and conditions, or that of the person referred to in Article 4.5 of the terms and conditions. This personal data will only be processed internally in accordance with its purpose, namely to respond to and resolve the complaint as effectively as possible. The complaint data will only be retained for as long as is necessary to resolve the complaint, complaint or suggestion and any queries regarding this.

Article 9 – Lost Property
Article 9.1
Any items found by visitors within the museum complex may be handed in at the museum reception desk.
Article 9.2
The museum will make every effort to trace the owner or rightful claimant of the lost property and will maintain regular contact with the local police for this purpose. Lost property for which, after six months in the museum’s custody, no claim has been made by the owner or rightful claimant will be handed over to the local police.
Article 9.3
Should the owner or rightful claimant of a lost property come forward, they have the
choice of collecting the items in person or having them sent to them on a cash-on-delivery basis. In
both cases, the owner or rightful claimant must provide valid proof of identity.

Article 10 – Governing law
Article 10.1
These terms and conditions of visit and the agreement between the visitor and Stedelijk Museum Breda are governed by Dutch law.
Article 10.2
Any disputes arising from the agreement between the visitor and Stedelijk Museum Breda shall be submitted exclusively to the competent court in Breda for adjudication.

Thus adopted by the Board of Stedelijk Museum Breda, in Breda on 1 January 2017 and amended on 29 May 2026.
Filed with the Chamber of Commerce under number 20135936

The terms and conditions are available for inspection free of charge at the reception of Stedelijk Museum Breda and can be consulted via the museum’s website: www.stedelijkmuseumbreda.nl.